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Rooms and Guests2 Guests, 1 Room
Key details

Overview & Features

Carretera Chetumal Pto Juarez, Playa del Carmen, Mexico, 77710
-
Near the white sand beach
Very good
7.1
6.5
/10
4.5
/5

Sandos Caracol Nature Resort & Water Park (Adults Only)

An icon of eco-luxury, Sandos Caracol Nature Resort & Water Park stands proud along the stunning Playa del Carmen coastline, blending effortless elegance with the vibrant rhythms of nature. Upon arrival, guests are greeted by a sleek lobby adorned with local art, where calming natural hues and organic materials set a tranquil tone. Signature features include a carefully curated collection of indigenous art and a stunning water feature that serenely flows into the expansive outdoor spaces. The allure continues with access to an exclusive beach area equipped with inviting hammocks and Bali beds, perfectly positioned for sun-soaked relaxation. Unwind at the Select Club Adults Only Ocean Front Club House, where amenities like towel service, private showers, and a lounge with video games elevate the retreat experience. With a sprawling waterpark featuring 29 thrilling slides, serene chill-out pools, and an inspired All-Nature Experience programming that invites exploration of lush jungles and natural cenotes, Sandos Caracol offers both adventure and serenity. Its nine distinct dining venues cater to every palate, while the opulent spa awaits to rejuvenate the senses amidst the sounds of nature.

Explore the Local Area

Ideally situated just 10 km from Aeropuerto de Playa del Carmen, Sandos Caracol serves as an excellent launchpad for local exploration. A mere 5 km stroll to the iconic Quinta Avenida presents a feast of boutique shopping and authentic local cuisine. Noteworthy attractions include the Amate Gallery, showcasing vibrant contemporary Mexican art just 2.5 km away, and the tranquil Playa, merely 1 km from the resort's doorstep. For thrill-seekers, nearby Xavage Park by Xcaret offers an exhilarating day out, only 3.5 km from the resort. Whether venturing to the enchanting Cenote Misterio Maya or simply soaking in the sun-streaked vistas at Grand Coral Beach Club, the surrounding area combines the best of natural beauty and cultural vibrancy.

Room Information

Sandos Caracol boasts a total of 700 well-appointed rooms and suites, each a testament to contemporary comfort and luxury. Offered accommodations range from fully furnished spacious villas to family-friendly rooms, with options tailored to suit diverse preferences. Standard amenities include air conditioning, complimentary Wi-Fi, plush bedding, minibars, flat-screen TVs, and luxurious bath products, ensuring a world-class experience awaits every guest.

Room Upgrades

For those seeking an elevated experience, the Select Club offers a refined selection of room types such as the Royal Elite suites, providing breathtaking views of the Caribbean Sea. Options include expansive 805 sq ft suites featuring king beds, a private pool, and opulent terraces equipped with hydromassage hot tubs. Guests can choose configurations ranging from standard rooms at 355 sq ft to generous family suites at a spacious 1,200 sq ft, accommodating up to four guests. Each upgraded suite includes premium amenities such as 24-hour room service, exclusive concierge services, and enhanced entertainment options, perfect for indulging in ultimate relaxation.

“Sandos Caracol's adults-only section aims for tranquility within a larger eco-focused resort; its dedication to nature and wildlife is notable, with many activities available. However, some reports mention inconsistent service and maintenance issues, impacting the overall experience. It's a mixed bag requiring careful consideration.”
Hotel logo
Edward HayesEditor-in-Chief at Beachresort
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Pick the Room Type That Suits You

Choose from spacious beach suites, family rooms, or cosy couples’ retreats with perks like breakfast and free cancellation
Pool View One Bedroom Suite
2 persons
62 m² 
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
Pool View Superior
2 persons
39 m² 
2 Double beds
Pool view
Shower
Balcony
Eco Family Suite
2 persons
41 m² 
1 King-size bed
Shower
Balcony
Pool View Penthouse
2 persons
62 m² 
1 King-size bed and 1 Sofa bed
Pool view
Shower
Balcony
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Facilities

Enjoy comfortable stays and unforgettable experiences at our beach resorts

General

  • Non-smoking rooms
  • Free Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Luggage storage
  • Locker room
  • Private beach
  • Currency exchange
  • ATM/Cash machine
  • Barber shop
  • Fire extinguishers

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkelling
  • Canoeing
  • Hiking
  • Tennis court
  • Golf course
  • Billiard tables
  • Table tennis
  • Yoga class
  • Fishing

Services

  • Paid airport shuttle
  • Housekeeping
  • Car hire
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar

Business

  • Business centre

Children

  • Cots
  • Babysitting/Child services
  • Children's buffet
  • Board games
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Solarium
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage
  • Pool with view
  • Shallow end

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Dining Onsite

Sandos Caracol Nature Resort & Water Park presents a delightful array of dining experiences that celebrate diverse flavors and culinary traditions. From gourmet international dishes to authentic Mexican cuisine, guests can indulge in a symphony of tastes in enchanting settings, perfect for both serene moments and lively gatherings.
Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Restaurant photo The photo shows a spacious and airy restaurant with a tropical vibe. The interior features high ceilings with a dark wooden beam structure and a thatched roof, giving it a rustic yet elegant feel. Large white pillars support the roof, and they are ac
Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Restaurant photo The photo shows a bright and airy outdoor dining area, likely part of a resort or restaurant overlooking a beautiful beach. The space is covered by a high, open-air structure with a thatched roof supported by white pillars. The pillars are adorned wi
Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) Playa del Carmen Restaurant photo The photo shows the interior of a stylish restaurant with a black and white checkered floor. The restaurant has a high ceiling with dark gray or black paint, accented by white architectural details and recessed lighting. 

Several large, ornate chand

La Laguna

International
Ambiance
Bright and inviting, with a relaxing atmosphere perfect for gathering.
Key Offerings
A hearty breakfast buffet, lunch including globally inspired dishes, and delectable dinner options. Guests can enjoy a variety of beverages throughout the day.
Reservation
No
Open for breakfast, lunch, and dinner: 07:00 - 10:30 (Breakfast), 12:30 - 15:30 (Lunch), 18:30 - 22:30 (Dinner)

La Toscana

Italian
Ambiance
Charming and cozy, with a touch of rustic Italian warmth.
Key Offerings
Signature dishes include classic pasta and savory pizzas, available for both breakfast and lunch.
Reservation
No
Open for breakfast and lunch: 07:00 - 10:30 (Breakfast), 12:30 - 15:30 (Lunch)

Las Mascaras

Mexican
Ambiance
Vibrant and colorful, celebrating the rich culture of Mexico.
Key Offerings
A variety of traditional Mexican dishes served for dinner, showcasing local spices and flavors.
Reservation
Recommended
Open for dinner only; hours vary.

Salvia Snack Bar

Vegetarian
Ambiance
Casual and laid-back, perfect for a quick bite amid the resort's natural beauty.
Key Offerings
Crafted vegetarian dishes served for dinner, catering to health-conscious guests.
Reservation
No
Open for dinner; hours vary.

El Templo

Asian
Ambiance
Serene and tranquil, offering a peaceful dining escape.
Key Offerings
A selection of Asian-inspired cuisine, details on meal offerings are unconfirmed.
Reservation
Not needed
Hours vary; details not provided.

Fogo de Brazil

Brazilian
Ambiance
Sophisticated and vibrant, inviting diners to relish in a carnival of flavors.
Key Offerings
Experience Brazilian gastronomy with an array of grilled delights served for dinner.
Reservation
Recommended
Open for dinner only; hours vary.

La Riviera

Mediterranean
Ambiance
Lively and refreshing, mirroring the essence of sun-kissed Mediterranean coasts.
Key Offerings
A blend of Mediterranean dishes, specific offerings and hours are not listed.
Reservation
Not needed
Hours vary; details not provided.

Los Lirios

Seafood
Ambiance
Sea-inspired and breezy, providing an inviting atmosphere for seafood lovers.
Key Offerings
Delight in a variety of fresh seafood dishes served during dinner.
Reservation
Recommended
Open for dinner only; hours vary.

Location & Nearby Attractions

Carretera Chetumal Pto Juarez, Playa del Carmen, Mexico, 77710
Map view
Carretera Chetumal Pto Juarez, Playa del Carmen, Mexico, 77710
Nearby
Beach
Xcalacoco
640 m
Golf Course
Grand Coral Golf Riviera Maya
790 m
Restaurants
Koh Thai
2.6 km
Predio El Limonar fraccion 2
Sea Olive
2.8 km
Xcalaco El Limonar No. 1
Kinoko
2.5 km
289 Km Carrera Cancun
La Marea
2.9 km
Playa Xcalacoco Fraccionamiento 7 Manzana 20 Lote 5 and 6
Coral Grill & Bar by Viceroy
2.9 km
Playa Xcalacoco Frac 7 In Hotel Viceroy
Coco's Cabanas
3.0 km
Punta Bete Mexico Xcalacoco
Explore Playa del Carmen
Experience Playa del Carmen
Top Attractions
Activities
Dining
Entertainment
Quinta Avenida
Quinta Avenida
55 minutes' walk
Famous pedestrian street lined with shops, cafes, and vibrant nightlife, ideal for leisurely strolling and dining.
Xcalacoco
Xcalacoco
35 minutes' walk
A serene beach with pristine sand and clear waters, perfect for sunbathing and swimming away from the crowds.
Grand Coral Golf Riviera Maya
Grand Coral Golf Riviera Maya
19 minutes' walk
Scenic golf course designed by Nick Price, offering a challenging experience amidst lush tropical surroundings.
Church of Guadalupe
Church of Guadalupe
35 minutes' walk
Iconic church known for its stunning architecture and peaceful gardens, a tranquil spot for reflection.
Xavage Park by Xcaret
Xavage Park by Xcaret
40 minutes' drive
Thrilling adventure park featuring water and land activities, ideal for adrenaline junkies looking for excitement.
Go Natural Explorers
25 minutes' walk
Eco-focused tours offering snorkeling and cenote adventures, promoting a relaxing experience amidst nature.
Punta Venado Bike Park
Punta Venado Bike Park
35 minutes' drive
Mountain biking trails set in scenic landscapes, perfect for biking enthusiasts and nature lovers.
Koh Thai
Koh Thai
30 minutes' walk
Charming Thai restaurant known for its authentic dishes and cozy ambiance, with popular options like Pad Thai.
Sea Olive
Sea Olive
35 minutes' walk
Contemporary eatery offering fresh oceanfront seafood dishes, perfect for a casual dining experience.
Coral Grill & Bar by Viceroy
Coral Grill & Bar by Viceroy
35 minutes' drive
Outdoor dining venue with a relaxed atmosphere, serving gourmet fare and refreshing cocktails with ocean views.
Martina Beach Club
40 minutes' drive
Chic beach club offering live music, delicious cocktails, and a lively atmosphere for socializing on the beach.
28 de Julio Square
35 minutes' walk
A vibrant square hosting local events, street performances, and cultural gatherings, offering family-friendly entertainment.
Getting around beach destinations
City Centre
Playa del Carmen8 min  ·  5.2 km
Airports
Playa Del Carmen, Quintana Roo (PCM)11 min  ·  7.0 km
Cancun International Airport (CUN)79 min  ·  52.5 km
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
is available in public areas for free.
Breakfast
At the hotel Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests are invited to a full breakfast served for free. 
Children & extra beds
There are no cots provided in a room. 
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Dutch
Year renovated:
2011
Number of rooms:
322
Former name
Sandos Select Club
Questions of the users
About Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)
What does the all-inclusive package include at Sandos Caracol Eco Resort? Is an ocean view guaranteed with the room?
10 March 2024
The all-inclusive package includes lodging, food, beverages, snacks, and entertainment. However, there is no guarantee of an ocean view from the rooms.
Are drinks available on the beach included in the all-inclusive offer?
22 April 2024
Yes, drinks served on the beach are included, but food is not part of the all-inclusive package.
Is the beach close to the resort or is transportation needed to access it?
15 June 2024
The private beach is located directly in front of the resort, no transportation is required.
When is the ideal season to visit Sandos Caracol for perfect beach weather?
30 July 2024
The best time to visit is generally between November and April when the weather is typically at its finest.
Is the mini bar included in the all-inclusive deal and can you provide a breakdown of what's included?
05 August 2024
Yes, the mini bar is included in the all-inclusive package, along with access to all bars, restaurants, buffets, à la carte dining, and activities.
Do all sofa beds in the guest rooms have a pull-out option?
18 September 2024
Not all sofa beds contain a pull-out feature.
Does the resort offer shuttle services to Cancun International Airport, and what are the costs?
12 October 2024
The Seek & Go Company provides ground transportation in a private air-conditioned van for $160 USD round trip or $90 USD one way.
Are all of the restaurants included under the all-inclusive plan?
25 November 2024
Most restaurants are included, but due to low occupancy mandated by local health authorities, they may operate on a rotating schedule, with 2 to 3 open each night.
What are some activities available for guests to participate in during their stay?
11 December 2024
Guests can enjoy a range of activities including beach volleyball, tennis, yoga sessions, eco-tours, and various water sports throughout their stay.
Are alcoholic beverages included in the all-inclusive package?
14 January 2025
Yes, the all-inclusive package covers all alcoholic drinks.
How many dining options and bars are available at Sandos Caracol Eco Resort?
28 February 2025
There are currently 7 restaurants and 4 bars at the resort, though the availability may vary.
Does the resort provide COVID testing for travelers, and is it complimentary?
19 March 2025
COVID tests are offered, with rapid antigen tests being free for certain travelers and others costing $35.00 USD.

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