SANDOS CARACOL NATURE RESORT & WATER PARK ALL INCLUSIVE (ADULTS ONLY), Playa del Carmen
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Key details
Overview & Features
Chetumal - Puerto Juarez Road Km 295, Col. Centro, Playa del Carmen, 77710,
-
Near the white sand beach
Very good
7.5
6.6
/10
3.6
/5
Loved by Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests
Delicious food
Attentive staff
Water park fun
Clean rooms
Family activities
Lush resort
"Amazing jungle setting with several cenotes, lush trees and flowers and a hanging bridge."
Thom from Netherlands
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"Loved the monkeys in the trees and watching the turtles in the rivers."
Holly from United States
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"The water park is an absolute blast-my husband and I really enjoyed the bigger slides and our little kids loved the little and medium slides so much!"
Laura N
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5-star eco resort with largest water park in Playa del Carmen
Water Park
Sandos Caracol Eco Resort boasts the best water park in Mexico, featuring 29 slides that cater to all excitement levels, from kamikaze to child-friendly options. Guests can explore lagoon-style cascades and enjoy interactive water features, making for a dynamic aquatic experience. Refreshment bars are available within the water park for an added convenience.
All-Nature Experience
The hotel offers the All-Nature Experience, where guests engage in daily activities that immerse them in the surrounding ecosystems. Visitors can snorkel in natural cenotes and partake in eco-tours across scenic outdoor locations, all included in the all-inclusive package. These activities highlight the resort's commitment to nature and ancient Maya traditions.
Accommodation Options
With 955 eco-friendly rooms, the hotel provides various accommodations designed to reduce carbon footprints. Guests can choose from spacious villas and family rooms to penthouse suites featuring an adults-only section with exclusive amenities. This section includes a dedicated pool, restaurant, and private check-in, ensuring a tailored experience.
Dining Choices
Sandos Caracol Eco Resort offers multiple dining establishments, including Italian, Brazilian steakhouse, and vegan cuisine. Guests can savor diverse culinary experiences at on-site restaurants as part of the all-inclusive plan. There are also several bars, including beach and pool bars, providing a variety of exotic drinks.
Entertainment and Activities
The hotel hosts numerous daily activities, like beach volleyball, yoga sessions, and jungle walks, ensuring guest engagement throughout their stay. Nightly shows, including the Pre-Hispanic 'Sacred Fire Ceremony', provide further entertainment options. For families, a supervised kids' club offers parents time for relaxation.
Highlights
Water Park: best water park in Mexico
Accommodation: 955 eco-friendly rooms
Dining: Brazilian steakhouse & vegan cuisine
All Nature Experience: snorkeling in natural cenotes
“Sandos Caracol's adults-only section aims for tranquility within a larger eco-focused resort; its dedication to nature and wildlife is notable, with many activities available. However, some reports mention inconsistent service and maintenance issues, impacting the overall experience. It's a mixed bag requiring careful consideration.”
Edward HayesEditor-in-Chief at Beachresort
Pick the Room Type That Suits You
Choose from spacious beach suites, family rooms, or cosy couples’ retreats with perks like breakfast and free cancellation
Pool View One Bedroom Suite
2 persons
62 sq. feet
1 King-size bed and 1 Sofa bed
Air conditioning
Balcony
room details
Pool View Superior
2 persons
39 sq. feet
2 Double beds
Air conditioning
Balcony
room details
Select Club Superior Adults Only
2 persons
39 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Show all rooms
Check Prices & Room Availability
See what's available for your travel dates now!
July 2026 - July 2027
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Check-in/ Check-out
Facilities
Enjoy comfortable stays and unforgettable experiences at our beach resorts
Facilities: Very good
7.6/10Review score
General
Non-smoking rooms
Free Wi-Fi in public areas
Free parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Private beach
Currency exchange
ATM/Cash machine
Barber shop
Fire extinguishers
Sports & Fitness
Fitness centre
Wind surfing
Diving
Snorkelling
Canoeing
Hiking
Tennis court
Golf course
Billiard tables
Table tennis
Yoga class
Fishing
Services
Paid airport shuttle
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Business
Business centre
Children
Cots
Babysitting/Child services
Children's buffet
Board games
Water slides
Children's play area
Kids club
Game room
Spa & Leisure
Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Entertainment
Sun terrace
Garden area
Spa & wellness centre
Solarium
Sauna
Turkish bath
Jacuzzi
Massage
Pool with view
Shallow end
Room features
Air conditioning
Mini-bar
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Media
Flat-screen TV
AM/FM alarm clock
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Dining Onsite
Sandos Caracol Nature Resort & Water Park presents a delightful array of dining experiences that celebrate diverse flavors and culinary traditions. From gourmet international dishes to authentic Mexican cuisine, guests can indulge in a symphony of tastes in enchanting settings, perfect for both serene moments and lively gatherings.
La Laguna
International
Ambiance
Bright and inviting, with a relaxing atmosphere perfect for gathering.
Key Offerings
A hearty breakfast buffet, lunch including globally inspired dishes, and delectable dinner options.
Guests can enjoy a variety of beverages throughout the day.
Reservation
No
Open for breakfast, lunch, and dinner: 07:00 - 10:30 (Breakfast), 12:30 - 15:30 (Lunch), 18:30 - 22:30 (Dinner)
La Toscana
Italian
Ambiance
Charming and cozy, with a touch of rustic Italian warmth.
Key Offerings
Signature dishes include classic pasta and savory pizzas, available for both breakfast and lunch.
Reservation
No
Open for breakfast and lunch: 07:00 - 10:30 (Breakfast), 12:30 - 15:30 (Lunch)
Las Mascaras
Mexican
Ambiance
Vibrant and colorful, celebrating the rich culture of Mexico.
Key Offerings
A variety of traditional Mexican dishes served for dinner, showcasing local spices and flavors.
Reservation
Recommended
Open for dinner only; hours vary.
Salvia Snack Bar
Vegetarian
Ambiance
Casual and laid-back, perfect for a quick bite amid the resort's natural beauty.
Key Offerings
Crafted vegetarian dishes served for dinner, catering to health-conscious guests.
Reservation
No
Open for dinner; hours vary.
El Templo
Asian
Ambiance
Serene and tranquil, offering a peaceful dining escape.
Key Offerings
A selection of Asian-inspired cuisine, details on meal offerings are unconfirmed.
Reservation
Not needed
Hours vary; details not provided.
Fogo de Brazil
Brazilian
Ambiance
Sophisticated and vibrant, inviting diners to relish in a carnival of flavors.
Key Offerings
Experience Brazilian gastronomy with an array of grilled delights served for dinner.
Reservation
Recommended
Open for dinner only; hours vary.
La Riviera
Mediterranean
Ambiance
Lively and refreshing, mirroring the essence of sun-kissed Mediterranean coasts.
Key Offerings
A blend of Mediterranean dishes, specific offerings and hours are not listed.
Reservation
Not needed
Hours vary; details not provided.
Los Lirios
Seafood
Ambiance
Sea-inspired and breezy, providing an inviting atmosphere for seafood lovers.
Key Offerings
Delight in a variety of fresh seafood dishes served during dinner.
Reservation
Recommended
Open for dinner only; hours vary.
Location
Chetumal - Puerto Juarez Road Km 295, Col. Centro, Playa del Carmen, 77710,
Explore Playa del Carmen
Experience Playa del Carmen
Top Attractions
Activities
Dining
Entertainment
Quinta Avenida
55 minutes' walk
Famous pedestrian street lined with shops, cafes, and vibrant nightlife, ideal for leisurely strolling and dining.
Xcalacoco
35 minutes' walk
A serene beach with pristine sand and clear waters, perfect for sunbathing and swimming away from the crowds.
Grand Coral Golf Riviera Maya
19 minutes' walk
Scenic golf course designed by Nick Price, offering a challenging experience amidst lush tropical surroundings.
Church of Guadalupe
35 minutes' walk
Iconic church known for its stunning architecture and peaceful gardens, a tranquil spot for reflection.
Xavage Park by Xcaret
40 minutes' drive
Thrilling adventure park featuring water and land activities, ideal for adrenaline junkies looking for excitement.
Go Natural Explorers
25 minutes' walk
Eco-focused tours offering snorkeling and cenote adventures, promoting a relaxing experience amidst nature.
Punta Venado Bike Park
35 minutes' drive
Mountain biking trails set in scenic landscapes, perfect for biking enthusiasts and nature lovers.
Koh Thai
30 minutes' walk
Charming Thai restaurant known for its authentic dishes and cozy ambiance, with popular options like Pad Thai.
Sea Olive
35 minutes' walk
Contemporary eatery offering fresh oceanfront seafood dishes, perfect for a casual dining experience.
Coral Grill & Bar by Viceroy
35 minutes' drive
Outdoor dining venue with a relaxed atmosphere, serving gourmet fare and refreshing cocktails with ocean views.
Martina Beach Club
40 minutes' drive
Chic beach club offering live music, delicious cocktails, and a lively atmosphere for socializing on the beach.
28 de Julio Square
35 minutes' walk
A vibrant square hosting local events, street performances, and cultural gatherings, offering family-friendly entertainment.
Getting around beach destinations
City Centre
Playa del Carmen 8 min · 3.2 mi
Airports
Aeropuerto de Playa del Carmen (PCM) 11 min · 4.4 mi
Cozumel (CZM) 61 min · 25.0 mi
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Property information and rules
Check-in
from 15:00-23:59
Check-out
until 12 pm
Guest Parking
Private parking is possible on site for free.
Internet
Wireless internet is available in public areas for free.
Breakfast
At the hotel Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only) guests are invited to a full breakfast served for free.
Children & extra beds
There are no cots provided in a room.
Pets
Pets are not allowed.
Languages
English, Spanish, Italian, Dutch
Year renovated:
2011
Number of rooms:
216
Former name
Sandos Select Club
Guest Ratings & Coastal Resort Reviews
See What Past Guests Had to Say About Their Stay
Review score
Based on 2599 verified reviews
7.5 /10
Very good
65 %
Recommend
Breakfast
3.7/10
Cleanliness
8.7/10
Comfort
8.5/10
Facilities
7.6/10
Free WiFi
7.5/10
Location
8.9/10
Paid Wi-Fi
5.0/10
Staff
8.6/10
Value for money
8.0/10
Pros
Happy staff
Waterpark
Spacious rooms
Nightly shows
Cons
Long check-in lines
Restaurant booking
Dangerous beach
Room mismanagement
Guest reviews
based on 517 reviews
7.5/10
No reviews yet on our siteUnfortunately, our guests have not yet left any reviews for this hotel, but you can read reviews from Booking.com.
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Questions of the users
About Sandos Caracol Nature Resort & Water Park All Inclusive (Adults Only)
What does the all-inclusive package include at Sandos Caracol Eco Resort? Is an ocean view guaranteed with the room?
10 March 2024
The all-inclusive package includes lodging, food, beverages, snacks, and entertainment. However, there is no guarantee of an ocean view from the rooms.
Are drinks available on the beach included in the all-inclusive offer?
22 April 2024
Yes, drinks served on the beach are included, but food is not part of the all-inclusive package.
Is the beach close to the resort or is transportation needed to access it?
15 June 2024
The private beach is located directly in front of the resort, no transportation is required.
When is the ideal season to visit Sandos Caracol for perfect beach weather?
30 July 2024
The best time to visit is generally between November and April when the weather is typically at its finest.
Is the mini bar included in the all-inclusive deal and can you provide a breakdown of what's included?
05 August 2024
Yes, the mini bar is included in the all-inclusive package, along with access to all bars, restaurants, buffets, à la carte dining, and activities.
Do all sofa beds in the guest rooms have a pull-out option?
18 September 2024
Not all sofa beds contain a pull-out feature.
Does the resort offer shuttle services to Cancun International Airport, and what are the costs?
12 October 2024
The Seek & Go Company provides ground transportation in a private air-conditioned van for $160 USD round trip or $90 USD one way.
Are all of the restaurants included under the all-inclusive plan?
25 November 2024
Most restaurants are included, but due to low occupancy mandated by local health authorities, they may operate on a rotating schedule, with 2 to 3 open each night.
What are some activities available for guests to participate in during their stay?
11 December 2024
Guests can enjoy a range of activities including beach volleyball, tennis, yoga sessions, eco-tours, and various water sports throughout their stay.
Are alcoholic beverages included in the all-inclusive package?
14 January 2025
Yes, the all-inclusive package covers all alcoholic drinks.
How many dining options and bars are available at Sandos Caracol Eco Resort?
28 February 2025
There are currently 7 restaurants and 4 bars at the resort, though the availability may vary.
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